Clear Your Cookies

Clearing your cookies can help solve a multitude of loading and formatting issues.  

What Are Cookies?

Cookies are pieces of data saved by websites in your browser. They help to recognize you as a previous user, remember your browsing history, and personalize your experience on their website. 

By saving this information, websites are able to load faster on your device. When your browser has too many old or outdated cookies stored, it can cause sites to load slowly, images to load incorrectly (if at all), and hinder your ability to use a website in general.

How Do I Clear My Cookies?

In most browsers, pressing Control + Shift + Delete will open a window to clear your browsing history, cookies and site data, and cache. 

After clearing your cookies, restart your browser for your changes to take effect.

Google Chrome (desktop)

In the top right corner of your browser, click the three vertical dots to open the Tools menu. 

Click 'Settings'.

Click 'Privacy and Security' in the menu on the left side.

Click 'Clear Browsing Data'.

Confirm that the box for 'Cookies and Other Site Data' is checked. You also have the option to clear browsing history and cached images and files, but these are not required in order to clear your cookies. 

Click 'Clear Data'.

Google Chrome (mobile)

In your browser, press the three horizontal dots in the bottom right corner.

Press 'Settings'.

Press 'Privacy'. 

Confirm that section 'Cookies, Site Data' is selected. You may also select Browsing History, Cached Images and Files, Saved Passwords, and/or Autofill Data, but they aren't required to clear your cookies. 

Press 'Clear Browsing Data'.

Confirm by pressing 'Clear Browsing Data'. 

Safari (desktop)

In the top left corner, click 'Safari'. 

Click 'Preferences'.

Click 'Privacy'.

Click 'Manage Website Data...'

Click 'Remove All'.

Click 'Remove Now'.

Safari (mobile)

Open the Settings app on your Apple device.

Scroll down until you find the 'Safari' tab. Press 'Safari'.

Press 'Clear History and Website Data'. 

Confirm by pressing 'Clear History and Data'.

Mozilla Firefox

In the top right corner, click the three horizontal lines to open the menu.

Click 'Options'.

Click 'Privacy & Security'

Scroll to 'Cookies and Site Data', then click 'Clear Data...'

Confirm the box next to 'Cookies and Site Data' is checked. 

Click 'Clear'.

Microsoft Edge

In the top right corner, click the three horizontal dots.

Click 'Settings'. 

Click 'Privacy, Search, and Services'.

Scroll down to 'Clear Browsing Data', then click 'Choose what to clear'. 

Check the box next to 'Cookies and other site data', then click 'Clear Now'. 

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us